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The ‘internal customer’ as the customer
Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the experience for the ‘internal customer’, in turn improving government’s efficiency
Services > SIAM > Features
MoJ awards £45m deal to incumbent Atos to support management of court services
By David Bicknell
Ministry makes award because “only viable route is to enter into a contract with the incumbent supplier”; SMEs could benefit from up to 50% subcontracting of deal
Services > SIAM > News
Oil and Gas Authority picks Littlefish for SIAM role
By David Bicknell
Littlefish will deliver core IT service and integration to OGA users as part of a two-year deal through G-Cloud
Services > SIAM > News
SIAM – really putting the management into service integration
Jon Morley, service delivery manager of Littlefish, explores the challenges of the SIAM model and what is needed for it to work
Services > SIAM > Features
NAO critical of timeline and “towers” approach to MoJ tagging revamp
By Neil Merrett
After at least five years of delays to the ministry's electronic monitoring programme, improvements are now being made to the multi-contract tagging solution, yet “major risks” remain
Services > SIAM > News
Police ICT Company chief targets accredited procurement catalogue
By Neil Merrett
Building on existing work for broader national focus on interoperable systems, company aspires to take a wider framework-style approach to standardised technology procurement
Services > SIAM > News
UCLH partners with Atos for 10 year digital transformation push
By Neil Merrett
Company will provide end-user technology, SIAM and private cloud data functions as part of 'core' outsourcing agreement valued at £130m
Services > SIAM > News
MoD wants service management help for New Style of IT programme
By David Bicknell
Contract worth between £10m and £20m will run for just over two years to March 2019
Services > SIAM > News
Why Michael Gove is wrong about EU procurement rules
Vote Leave's claim that EU public procurement legislation creates a multibillion pound bill for the taxpayer may have generated some heat, but not much light. And its argument for procurement change is misleading, says Andy Haigh of Sixfold International
Services > SIAM > Features
The Met tenders for £80m-£150m integrated policing system
By David Bicknell
Ten-year contract is for a "commercial off the shelf solution" to deliver "single, integrated, unified, operational policing system" to manage "end to end business policing processes"
Services > SIAM > News
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